Service information

Service information
  • Our technicians are intensively trained at Kranzbühler during the product transfer.
    Our technicians have specific product expertise.
  • ELCAT is the exclusive service provider for Kranzbühler
  • We use original spare parts.
  • For all technical inquiries, please contact directly our Product-Service.

Repair, packing and dispatching instructions

Repair
  • Please be sure to put a description of the error in the package.
  • If desired we will send you a cost estimate. We need your fax number to inform you about the cost estimate.
  • We need extensive measurement and test equipment to make repairs, so normally repairs can only be carried out in our company.
  • Local module replacement is only possible after the cost estimate has been confirmed.
Replacement units
  • You can swap your defective unit for a rebuilt replacement unit for a flat-rate repair charge. The replacement units are generally available ex-warehouse.

Packaging
  • Please pack the units carefully!
  • Special packing is available from ELCAT at extra cost on request.
Logistics department
  • We can have your unit picked up from your medical practice for a surcharge. To do that, your unit has to be packed ready for shipment.

Service
  • For all technical inquiries, please contact directly our Product-Service.
  
 

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